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Terms of Trade

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Terms of Trade

Pricing
Birth TENS (formerly Intuitive Birth)  is located in Auckland, New Zealand. All pricing is in NZD & includes GST. We offer the following payment methods : Internet Banking, Cash, Eftpos, Credit /Debit Card (Visa & Mastercard Only). Online credit card transactions are securely processed and encrypted. We do not receive or hold your credit card details so it is a safe and secure way for you to pay.
Online credit card transactions are securely processed and encrypted by the eWAY payment gateway platform.

All prices quoted are subject to change at any time at the discretion of Birth TENS. Birth TENS reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors; hacking, incorrect pricing provided by manufacturer, translation errors, etc. Prices are not negotiable and unless marked otherwise, do not include postage and handling. Postage and handling costs are calculated and added separately before checkout.

Shipping
We charge a flat rate of $6.00 per order New Zealand wide for orders under $100.
Shipping is free for orders over $100.
There is no shipping charge for TENS hire.

We normally ship our products within two business days unless specified otherwise. You will receive a confirmation email with tracking details when your package is ready for dispatch. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

Payment
Payment options provided by Birth TENS (formerly Intuitive Birth) are Visa, MasterCard, PayPal, direct debit and Gift Certificates. Your credit card will be billed when you confirm your order.

Under no circumstances are Gift Certificates redeemable for cash. If the item was purchased with a gift certificate, the appropriate account will be credited with the value of the item purchased in the currency of the original gift certificate.

CASH REFUNDS ARE NOT APPLICABLE TO GIFT CERTIFICATES.

We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Back Orders
We make every effort to fulfill any order placed with us, however from time to time items that are listed as in stock may in fact not be. We apologise if this situation does occur and will contact you within 24 hours to offer you a refund, or discuss placing the item on back order, or offering you a suitable alternative.

Returns Policy
If an order is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Intuitive Birth within 30 days from date of dispatch of goods. Email details of your claim to sj@birthtens.co.nz.

Birth TENS will complete returns in accordance with the Consumers Guarantee Act and Fair Trading Act.

The following options will be made available:


Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge.

Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased with a Gift Certificate the customer Gift Certificate account will be credited, PayPal payments will be refunded via PayPal etc). All payments, including TENS hire bonds, made through our website will be returned through our website.

 Please note: Unimom consumable parts (Shield Kits, air lines, membranes and bottles) are not covered under the warranty and once used are non-refundable, If the pump is sucking at the body it is most likely an air leak due to assembly of the individual pieces. Many of these consumable parts do require replacement typically after 3 months use.

The TENS hire period is for a full 5 weeks.  Should you return your TENS machine early we are not able to offer part refunds of the $50 hire fee.

 Cancellations

Circumstances in which a refund may be needed; there are three types of circumstances in which a refund may be required/given:

When participants do not make it to any of their planned sessions.
When participants attend some but not all sessions.
When a course is cancelled by Birth TENS.

Examples:
Baby may be born prior to the course commencing.
Some medical difficulties intervene (e.g. hospitalisation / bed rest) prior to the course commencing.
Tragically baby may die before the course commences.
Participants move location (or other intervening non-medical causes) which makes attendance difficult or inconvenient.

In the case of the death of the baby, the course fees will be refunded in full.
When a baby is born early or other medical situations prevent attendance of classes course fees will be refunded in full.

For all other reasons for non-attendance refund of fees may be provided at the discretion of Birth TENS. This is a case by case situation.

If sufficient notice is given to enable replacement enrolments to be obtained a refund may be given. We class sufficient notice as 1 month.

In the event Birth TENS have to cancel a course we will endeavour to book participants onto another course. If this is not possible or convenient a full refund will be given.


 

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